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Desktop Internal
2026

IT Support Tickets

An offline-first IT helpdesk for Windows that syncs to the cloud when online, with SLAs, attachments, and user roles.

  • RoleDesign & development
  • Year2026
  • ClientProyek mandiri
  • TypeDesktop
  • StatusInternal
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IT Support Tickets — Project screenshot

01Context

IT requests arrived through chat and word of mouth. There was no priority, SLA, or repair history. In locations with unstable connectivity, a web-only app was not enough.

02Approach

  1. 01

    Built a .NET 8 WPF application with local SQLite so every feature keeps working offline.

  2. 02

    Added Supabase sync, a pending-data queue, online/offline indicators, and background sync.

  3. 03

    Completed Administrator/Technician/Reporter roles, automatic ticket numbers, priority SLAs, attachments, and CSV export.

03Outcome

  • Tickets are recorded, assignable, and traceable through their history.
  • The app remains usable offline; data syncs automatically when connectivity returns.
  • Technician workload and overdue tickets are visible on the dashboard.